特定商取引法に基づく表記

📄 Commercial Disclosure 

Seller

Lala

Representative 

Ayaka Sakai

Address

2-26-1 Nakadahigashi, Izumi-ku, Yokohama-shi, Kanagawa 245-0013, Japan

Phone Number

+81-8884-7772

Email Address 

lala.shopify1123@gmail.com

Support Hours 

Mon – Fri: 10:00 AM – 6:00 PM (JST) (Excluding weekends and national holidays. Inquiries received outside business hours will be addressed on the following business day.)

Selling Price 

Prices are listed on each product page (tax included).

Additional Fees 

Customs duties, import consumption taxes, and customs clearance fees may be charged depending on the destination country/region. (Please note that these fees are not included in the product price or shipping fee and will be collected directly by local customs or the shipping courier upon delivery.)

Delivery Time

Orders will be dispatched within 5 business days after payment confirmation. Estimated delivery times after shipment are as follows:

  • Asia: 3–7 business days

  • North America, Europe, & Others: 5–14 business days

(Please note that delays may occur due to international shipping conditions or customs clearance processes.)

Return Period

Returns or exchanges are accepted only if you contact us within 5 days of receiving the product.

Refund Policy 

  • Defective or Incorrect Items (Our Responsibility): We will issue a full refund or send a brand-new replacement.

  • Customer Convenience (Buyer’s Remorse): Returns are accepted only for unopened and unused items. Please note that original transaction or bank transfer fees are non-refundable.

Return Shipping Policy 

  • Defective or Incorrect Items (Our Responsibility): We will cover all return shipping costs. (Please contact us before sending the item back.)

  • Customer Convenience (Buyer’s Remorse): Return shipping costs and tracking fees are the responsibility of the customer.